Contact VSHN
Office hours
09:00 until 18:00 (CET/CEST) Monday to Friday excluding public holidays (Zurich, Switzerland).
Contact address
Neugasse 10
CH-8005 Zürich
+41 44 545 53 00 (no technical support)
General inquiries: info@vshn.ch
Sales: sales@vshn.ch
Support: support@vshn.ch
| E-mails to support@vshn.ch are tracked in our Ticket System and help us to improve response time and quality of service. Please use our VSHN Portal to open a support ticket whenever possible. If you’re not a customer yet please use sales@vshn.ch to get in touch. |
Support / Helpdesk
See Creating a ticket for detailed information. The ticket system is fully integrated into our VSHN Portal.
| The technical support phone number is visible to customers in the VSHN Portal when logged in. |
Please see our Service Level Agreement regarding guaranteed response times and correct contact procedures.
Emergency contact procedure outside office hours
| The 24x7 support phone number is visible to customers in the VSHN Portal when logged in. Only customers with a active 24x7 SLA option are entitled to support services outside office hours. |
