Contact VSHN

Office hours

09:00 until 18:00 (CET/CEST) Monday to Friday excluding public holidays (Zurich, Switzerland).

Contact address

Neugasse 10
CH-8005 Zürich

+41 44 545 53 00 (no technical support)

E-Mail

General inquiries: info@vshn.ch
Sales: sales@vshn.ch
Support: support@vshn.ch

E-mails to support@vshn.ch are tracked in our Ticket System and help us to improve response time and quality of service. Please use our VSHN Portal to open a support ticket whenever possible. If you’re not a customer yet please use sales@vshn.ch to get in touch.

Support / Helpdesk

See Creating a ticket for detailed information. The ticket system is fully integrated into our VSHN Portal.

The technical support phone number is visible to customers in the VSHN Portal when logged in.

Please see our Service Level Agreement regarding guaranteed response times and correct contact procedures.

Emergency contact procedure outside office hours

The 24x7 support phone number is visible to customers in the VSHN Portal when logged in. Only customers with a active 24x7 SLA option are entitled to support services outside office hours.
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